【Date】9 Feb 2014
【What's Up】The followings are quoted from M1's Facebook Fanpage
We immediately focused our efforts to restore services expeditiously. However, the complexity of the network required us to troubleshoot the numerous interlinked network entities. This systematic process was necessary to ensure effective restoration of services. Full service was restored at 12:15pm.
M1 has recently made significant investments to upgrade our mobile network by incorporating several new network entities and advanced software features. This has increased the complexity of the mobile network.
Our preliminary investigations suggest that a call processing software issue had unexpectedly prevented our customers’ devices from registering on the mobile network. A full investigation will be performed to determine the root cause of the incident.
We are sorry for the inconvenience caused to our customers. We take this incident very seriously, and in addition to our own investigation, we will be appointing an independent expert to conduct a network architecture and connectivity review. We deeply appreciate our customers’ understanding, patience and support, and will be offering our customers one day of free local mobile calls, local SMS and MMS this Sunday as a goodwill gesture.