If you know in advance that you will not be able to make your flight due to a change or cancellation of travel plans, simply request a voucher on your unused tickets on ChangeYourFlight.
Simply follow a 3-step process on www.changeyourflight.com to request a voucher:
1) Enter your booking details
2) Request a voucher refund
3) Get a voucher on your cancelled flight.
The use this service is subject to ChangeYourFlight's terms & conditions. For more information, please click here.
Frequently Asked Questions
Q: What is ChangeYourFlight?
A: ChangeYourFlight is an independent travel solutions provider. You may request partial refunds of your unused tickets in the form of a voucher by cancelling your flights through ChangeYourFlight.
Q: Will I always be guaranteed a voucher?
A: There is no guarantee that your request will be successful. However, if you are not offered a voucher, your flights will not be cancelled or modified in any way.
Q: Does Scoot now allow cancellation & refund of tickets?
A: There is no change to Scoot's cancellation and refund policy. Tickets are non-cancellable and non-refundable except via our partnership with ChangeYourFlight, through which you may get some value on your ticket back.
Q: What tickets are eligible for a partial refund request at ChangeYourFlight?
A: Only direct one-way or round-trip tickets booked through flyscoot.com or our call centres are eligible. Multi-segment and interline trips, and tickets booked through third-party online sales agents, are not eligible.
Q: What may I use the voucher for?
A: You may redeem your voucher on your next flight with Scoot. Simply enter your voucher code at the booking payment page on flyscoot.com. The voucher may not be used for promotional fares, interline trips.