Ultimate Guide for Tourists to Claim Tax Refund in Singapore

Do you think claiming tax refunds are a hassle and not worth your time? Let me break down the easy steps for you.

Step 1: Ensure your eligibility

Step 2: Check if your purchases qualify for tax refund

Step 3: Request for tax refund at the retailers

Step 4: Proceed to Customs Inspection Counter at Airport for endorsement

Step 5: Proceed to the Central Refund Agency after immigration if you have opted for cash refund

Who’s eligible to claim tax refund?

Tourists who:

are not a Singapore citizen or Permanent Resident of Singapore;

have not spent more than 365 days in Singapore in the last 24 months before the date of your purchases;

have not been, at any time, employed in Singapore in the past 6 months before the date of your purchases;

are 16 years old or above at the time of purchase; and

are not a member of the crew, of the aircraft or ship on which you are departing Singapore.

How to qualify for tax refund?

If you have made purchases for goods:

above SGD100 (including GST). Accumulation of up to 3 same-day invoices/receipts from same retailer (bearing the same GST registration number) to meet this minimum purchase amount;

from GST refund participating retailers who usually display “Tax Refund” in their shops (no harm just to ask!);

unopened and unused;

not for business or commercial purpose; and

not exported by freight.

You must also be:

departing with the goods via Changi International Airport Departure Hall/ Seletar Airport Passenger Terminal/ Marina Bay Cruise Centre Singapore/ International Passenger Terminal at Harbourfront Centre within 2 months from the date of purchase;

Depart with the goods within 12 hours after obtaining approval of your GST refund; and

claiming the refund from the approved central refund counter operator within 2 months from the date of approval of the application.

What to do at the retail shop?

Ask the cashier for tax refund during payment of your purchases and you will also need to show your passport to prove eligibility. For some departmental stores e.g. Takashimaya, you may need to proceed to their customer service counters for the Tax Refund procedure. Remember to keep the original receipts and the goods unopened and unused.

QQ20150720-12@2x

Electronic Tourist Refund Scheme (eTRS) 

As of 19 August 2012, the eTRS has fully replaced the paper refund form system. So you no longer need to fill up different refund forms issued by different retailers. The current eligibility conditions for tourist refund still apply.

While you may use any credit / debit card or cash for your purchases, choosing just one credit/debit card to be used as an eTRS Token makes claiming your refund later easier. The eTRS token links all your purchases entitled for refund and you can retrieve all your purchases at one go when at the eTRS self-help kiosk at the airport.

At any point of purchase, the retailer will issue you an eTRS Ticket. So even if you do not use a credit / debit card as an eTRS Token, you will still be able to use the Tickets to apply for your refund claims at the airport. Don’t forget to collect your original receipt / invoice and eTRS Ticket before leaving the shop.

QQ20150720-11@2x

How much refund can I receive?

The GST in Singapore is 7%. However, you will not be getting the full 7% refund as there will be a handling fee for the refund service deducted by the retailer, Central Refund Agency or operator of Central Refund Counter. Details of the charges will be reflected in the refund cheques or eTRS Tickets issued to you. For Global Blue Tax, the handling fee is estimated to be 2% if your purchase is SGD100. You can do your calculations here if the retailer is using Global Blue as the Central Refund Agency.

Before leaving for the airport

To ensure that you have enough time for the tax refund process, I will suggest packing of your GST eligible goods and receipts aside for easy retrieval. You may need to show the goods for inspection at the Customs Inspection Counter if there’s any issues during the tax refund request.

Also find out where the Customs Inspection Counter/eTRS self-help kiosks are located at your place of departure:

  • Changi International Airport Departure Check-in Hall (before departure immigration) and Departure Transit Lounge (after departure immigration) of Terminals 1, 2 and 3;
  • Seletar Airport, Immigration & Checkpoints Authority (ICA) Duty Office;
  • Marina Bay Cruise Centre Singapore, Level 1, Level 2 and Level 2M Mezzanine;
  • Singapore Cruise Centre at Harbourfront - Level 1 and Level 2

How do I obtain my refund?

Do arrive at the airport early to allow sufficient time for your GST refund to be processed and goods to be inspected, if necessary. You are required to seek endorsement at the Customs Inspection Counter in the terminal where you will be checking in your goods or where your flight will be departing from. You must also depart with the goods on a flight within 12 hours after obtaining approval of your GST refund.

For check-in items: Prior to checking-in the goods, please proceed to the eTRS self-help kiosk at the Departure Check-in Hall (before Departure Immigration) to apply for GST Refund.

For hand-carry items: Please proceed to the eTRS self-help kiosk at the Departure Transit Lounge (after Departure Immigration) to apply for GST Refund.

Purchases with eTRS Tickets: Proceed to the eTRS self-help kiosk to apply for your GST refund. At the kiosk, you will be asked to:

  • Swipe your passport
  • Declare your eligibility and acceptance of the TRS conditions
  • Swipe your Token or scan the barcode of the Ticket to retrieve and verify your purchase details which you wish to claim a refund on
  • Select your refund options. For credit card refund, the approved refund amount will be credited to the specified credit card. For cash refund, you can proceed to the Central Refund Counter (CRC) in the Departure Transit Lounge (after Departure Immigration) to collect your cash.
  • Once you have completed the steps above, you will receive a Notification Slip showing the status of your refund issued by the kiosk. If "Not Approved" is indicated on the Slip, please proceed to the Customs Inspection Counter for the physical inspection of the goods. Please present the goods, together with the original invoice or receipt, your boarding pass or confirmed air ticket, eTRS Tickets and Notification Slip to the Customs Inspection Counter for endorsement.

QQ20150720-13@2x

For more information, pls refer to below links:

> Tourist Refund Scheme (Singapore Customs)

> Guide for Visitors on Tourist Refund Scheme (86KB)

> Tourist Tax Refund Guide (2.75MB)

Also check out the videos on how to claim tax refund with eTRS:

https://youtu.be/YS9Gd1M2RR8

https://youtu.be/mR3nGkXbKqg

BQ.SG is dedicated to provide the most comprehensive deal, sale, promotion news for people who live in Singapore. We have source diectly from more than 2000 online and offline retailers (Singapore and Oversea) to deliver the best deals to you everyday. We varify that each deal is valid, and from a reputable retailer. It is a place where you find great singapore sale everyday!

Previous: 

Next:      

Till 2 May 2017 Pepper Lunch: Save up to $39.50 with these e-Coupons!

Pepper Lunch: Save up to $39.50 with these e-Coupons!
Local Posted 2 days ago

Share these coupons with someone you care and let them save on their meals! Save up to $39.50 in total.

Simply flash any of the coupons below on your mobile device at any of the 8 Pepper Lunch restaurants to enjoy.

Expiring soon, this 2 May! (more…)

Book by 16 May 2017 Cathay Pacific: Special Premium Economy and Economy Class Fares from SGD188 with Maybank Cards

Cathay Pacific: Special Premium Economy and Economy Class Fares from SGD188 with Maybank Cards
Local Posted 1 day ago

Plan your vacation now to Bangkok, Hong Kong, China, Taiwan, Korea, Japan, Europe, Middle East and North America. Grab Cathay Pacific's special offers from SGD188 all-in with Maybank Cards. Offer ends 16 May 2017.

 

(more…)

Limited time only 純萃喝 Chun Cui He: Now Available at Cheers, FairPrice Express & Selected FairPrice Stores at 2 for $4.90!

純萃喝 Chun Cui He: Now Available at Cheers, FairPrice Express & Selected FairPrice Stores at 2 for $4.90!
Local Posted 2 days ago

Make sure you're stocked up on your favourite 純萃喝 drink for the week. Now also available at your friendly Cheers, FairPrice Xpress and selected FairPrice stores! Get the milk tea or latte at 2 for $4.90 (UP $5.60) from now till 8 May 2017! Remember the earl grey milk tea is seasonal and available for a limited time only!

 

(more…)

Book by 30 Apr 2017 AirAsia: Asia, Australia & New Zealand on Sale from just $6!

AirAsia: Asia, Australia & New Zealand on Sale from just $6!
Local Posted 3 days ago

Broaden your horizons! Asia, Australia & New Zealand awaits you from just $6 on AirAsia! Grab your deals before 30 Apr!

 

(more…)

25 Apr 2017 BQ’s Daily Top Deals: Guardian 1 Day Sale, Toys “R” Us Mayday Warehouse Sale, Chun Cui He offer, Pepper Lunch e-Coupons & More!

BQ's Daily Top Deals: Guardian 1 Day Sale, Toys "R" Us Mayday Warehouse Sale, Chun Cui He offer, Pepper Lunch e-Coupons & More!
Local Posted 2 days ago

This week, save with dining deals such as 1-for-1 main course at Shan Cheng Ipoh Horfun, e-coupons for Pepper Lunch, 1-for-1 focaccia at Marche Movenpick, 1-for-1 soup sets at The Soup Spoon and $10 off your first delivery order at Miam Miam!

Other offers include: Guardian 1 Day Sale, Toys "R" Us Mayday Warehouse Sale and Chun Cui He offer!

 

(more…)

The Soup Spoon: 1-for-1 Soup Sets with Android Pay and Mastercard

The Soup Spoon: 1-for-1 Soup Sets with Android Pay and Mastercard
Local Posted 2 days ago

For a limited time period only, get your 2nd soup set free at The Soup Spoon when you use Mastercard via Android Pay for payment! Enjoy the bliss of an easy setup and hassle-free contactless payment with your Android phone. Grab this promotion now before it's gone!
(Please note that to enjoy this promotion, payment must be made with Mastercard via Android Pay, not with Mastercard only or using Android Pay only.) (more…)

Book by 30 Apr 2017 Citi Cards: Enjoy 12% OFF Last Minute Getaway Exclusive Fares to 20 selected destinations on Emirates!

Citi Cards: Enjoy 12% OFF Last Minute Getaway Exclusive Fares to 20 selected destinations on Emirates!
Local Posted 1 day ago

Enjoy 12% off on Economy Class saver fares to 20 selected destinations with Citibank's exclusive 7 day offer for Citi Cardmembers.

Fly to other exciting places and save up to 10% on Flex and Flex Plus fare, or a 5% saving* on Saver fares in Business Class and Economy Class. Book using promo code and travel in May to enjoy greater savings. Offer is valid till 30 April 2017 for travel period between 1 – 31 May 2017.

*T&Cs apply.
(more…)

24 Apr 2017 BQ’s Daily Top Deals: 1-for-1 Burger King Ultimate Selection Meal Offer, Sushi Express $1 Promo, Outdoor Venture Warehouse Sale, 1-for-1 Coffee at Delifrance & More!

BQ's Daily Top Deals: 1-for-1 Burger King Ultimate Selection Meal Offer, Sushi Express $1 Promo, Outdoor Venture Warehouse Sale, 1-for-1 Coffee at Delifrance & More!
Local Posted 3 days ago

Save the latest taxi codes for your daily use! Share the 1-for-1 Burger King Ultimate Selection Meal offer with your friends! Just pay with UOB cards via Apple Pay, UOB Mighty Pay or Android Pay to redeem!

Also jio your friends to Heartland Mall for the Sushi Express $1 Opening Promo!

Do your shopping this week at Zalora with 18% off, at Outdoor Venture Warehouse Sale with up to 80% off, at Qoo10 with their latest coupons and Sephora with 10% off your first order!

Other offers include: AirAsia's latest sale, Swensen's Signature Mega Sundae Earthquake Groupon offer and 1-for-1 coffee at Delifrance!

 

(more…)

Till 31 May 2017 Shan Cheng Ipoh Horfun: Buy 1 Get 1 FREE Any 2 Main Course + $1 Hot Coffee/Tea on Weekdays

Shan Cheng Ipoh Horfun: Buy 1 Get 1 FREE Any 2 Main Course + $1 Hot Coffee/Tea on Weekdays
Local Posted 2 days ago

Enjoy Shan Cheng Ipoh Horfun's Buy 1 get 1 FREE promotion* with order of any 2 main course on weekdays from 3pm to 6pm! Promo ends on 31 May 2017.  Find them at The Central, Bukit Panjang Plaza, Paya Lebar Square and Compass One!

*Valid for dine-in only. Other terms & conditions apply. (more…)

Till 18 May 2017 Marché Mövenpick Suntec: 1-for-1 Focaccia Every Tuesday After 5pm

Marché Mövenpick Suntec: 1-for-1 Focaccia Every Tuesday After 5pm
Local Posted 2 days ago

Enjoy 1-for-1 Focaccia at Marché Mövenpick Suntec City every Tuesday after 5pm till 18 May 2017!

Terms and conditions apply.

(more…)

Till 31 Jul 2017 Saboten: All Kids Eat FREE on Weekends!

Saboten: All Kids Eat FREE on Weekends!
Local Posted 1 day ago

Bringing your family out for lunch on weekends? Check out the ALL KIDS EAT FREE ON WEEKENDS promo at Saboten! Enjoy a kid's plate free for every child worth $10! We really recommend their delicious katsu sets! Offer is valid till 31 July 2017.

 

(more…)

Till 31 May 2017 Miam Miam French.Japanese Cafe.Kitchen: Coupon Code for $10 OFF on your first order from Honestbee

Miam Miam French.Japanese Cafe.Kitchen: Coupon Code for $10 OFF on your first order from Honestbee
Local Posted 2 days ago

Bonjour!! Miam Miam is on honestbee! Use promo code  during checkout and save $10 on your first order! Valid till 31 May 2017 with a minimum order of $12.
(more…)

28 - 30 Apr 2017 Le Creuset: Family Sale with Up to 70% OFF Cookware

Le Creuset: Family Sale with Up to 70% OFF Cookware
Local Posted 20 hours ago

It’s finally here! Head to the Le Creuset Family Sale for the best deals in town! Enjoy up to 70% off their cookware at this sale from 28 to 30 April 2017!

For this sale, they will release a SURPRISE BUY item every day in limited quality only (first come first serve, while stocks last!). Follow their FB to be informed on the item every night!

 

(more…)

Till 1 May 2017 Sheng Tai Toys: Branded Toys Warehouse Sale Up to 90% OFF Bandai, Takara Tomy & more!

Sheng Tai Toys: Branded Toys Warehouse Sale Up to 90% OFF Bandai, Takara Tomy & more!
Local Posted 1 hour ago

The annual Branded Toys Warehouse Sale is happening from today till 1 May 2017! Get toys from Bandai, Takara Tomy and more at up to 90% off. Present the below flyer to redeem a free gift!

 

(more…)

28 Apr - 1 May 2017 New Balance: Pre-Renovation Sale with $70 – $90 Star Buys & 20% OFF Storewide

New Balance: Pre-Renovation Sale with $70 - $90 Star Buys & 20% OFF Storewide
Local Posted 23 hours ago

Show your brand love! Shop for New Balance sneakers & apparels on sale! Enjoy the best for less with New Balance Star Buys and 20% OFF storewide offer!

Head down to the Pre-Renovation Sale from 28 April to 1 May at the New Balance Experience store ([email protected] Square).  (more…)

27 - 30 Apr 2017 Goldlion: Warehouse Sale Up to 90% OFF + Additional 10% OFF on 3 Items & More!

Goldlion: Warehouse Sale Up to 90% OFF + Additional 10% OFF on 3 Items & More!
Local Posted 1 day ago

Check out Goldlion Warehouse Sale happening today! For a limited time period only, you get to enjoy up to 90% off on Goldlion products. Hurry and grab your friends, families and colleagues for a shopping spree this week!

For their FB Fans only, grab their special offer of additional 10% off on 3 items or more!

(more…)

Charcoal Thai: 50% OFF Ala Carte Dishes and Mookata Lunch Set + $1 BBQ Steamboat Set!

Charcoal Thai: 50% OFF Ala Carte Dishes and Mookata Lunch Set + $1 BBQ Steamboat Set!
Local Posted 1 day ago

Enjoy delicious Thai cuisine at Charcoal Thai without a hole in your pocket! Enjoy 50% off ala carte dishes and Mookata Lunch Set as well as $1 BBQ Steamboat Set promo (with purchase of Thai Beauty Collagen Hotpot) for a limited time only!

Charcoal Thai is located at NEX, VivoCity and 321 Clementi Cinema Mall.

(more…)

Till 10 May 2017 Metro: The Metro Travel Fair with 20% OFF Regular-Priced Items & Up to 60% OFF Sales Items

Metro: The Metro Travel Fair with 20% OFF Regular-Priced Items & Up to 60% OFF Sales Items
Local Posted 23 hours ago

Getting ready to travel? Prep for the upcoming school holiday in June with travel necessities featured in the Metro Travel Fair!

Starting from the most basic needs, luggages that are both durable and fashionable is the first step to happy travel!Get the best savings with known brands like Delsey, American Tourister, Samsonite, Antler and many more this Travel Fair.

Participate in the Metro Travel Fair Lucky Draw and stand a chance to win* a pair of return tickets to Tokyo via Singapore Airlines (Economy Class)with a minimum purchase of $150 nett spend in a single receipt at the Luggage Department and Travel Fair at the Causeway Point Atrium from 26 April to 10 May 2017!

(more…)

Book by 30 Apr 2017 Tigerair: Enjoy the best midweek deals with all-in one-way fares from $39!

Tigerair: Enjoy the best midweek deals with all-in one-way fares from $39!
Local Posted 36 mins ago

Say goodbye to work and hello holiday! If you've always been a long weekend holiday warrior, you may just have been vacationing wrong all along. Escape the office and save with the best travel deals when you fly with Tigerair on Tuesday, Wednesday or Thursday. #TigerTWT Book your midweek travel now by 30 April 2017!

 

(more…)

Till 1 May 2017 OG Singapore: Enjoy 20% OFF Storewide Including Prestige Brand Cosmetics this Labour Day Weekend!

OG Singapore: Enjoy 20% OFF Storewide Including Prestige Brand Cosmetics this Labour Day Weekend!
Local Posted 53 mins ago

Here's a great treat for the Labour Day long weekend!

Enjoy 20% off storewide on most brands regular-priced items from now till 1 May 2017 at OG. PLUS, you can also save on prestige brand cosmetics on Sat 29 Apr and Sun 30 Apr!

T&Cs apply.

 

(more…)

X